Return and Refund Policy

Introduction 

At Zestystyles, operated by Balique Web Solutions Private Limited, we want you to enjoy a worry-free shopping experience. If your purchase doesn’t meet your expectations, our return policy is designed to provide a seamless and straightforward process. 

Who This Policy Applies To 

Throughout this document, "Balique Web Solutions Private Limited" will be referred to as "we," "us," or "our," while "you" and "your" denote our valued customers. By placing an order, you acknowledge and agree to the return and refund terms outlined below. 

Return Eligibility 

To be eligible for a return, please ensure the following conditions are met: 

• The item remains unused, unworn, and unaltered. 
• All original packaging, labels, and tags are intact and included. 
• The return request is submitted within the specified period from the delivery date. 
• Items that have been washed, modified, or damaged post-delivery will not be accepted. 
• Returns that do not meet these requirements may be declined. 

How to Request a Return 

1. Initiate a Request – Email us at baliquewebsolutionspvtltd@gmail.com, including your order number and the reason for returning the item. 
2. Provide Necessary Proof – If the return is due to damage or an incorrect item, attach clear images as supporting evidence. 
3. Follow the Return Instructions – Once your request is reviewed, we will share the necessary steps for returning the product. 

Refund Process & Timeline 

• Upon receiving the returned item, we will inspect it and notify you of your refund status. 
• After verification, the refund will be credited to your original payment method within 5–7 business days. 

Partial Refunds 

In certain cases, if an item does not fully meet the return criteria, we may offer a partial refund based on our assessment. 

Return Shipping Costs 

• Customers are responsible for the return shipping expenses unless the return is due to an error on our part (such as receiving a defective or incorrect item).

Non-Returnable Products 

The following items are ineligible for returns: 

• Customized or personalized items unless they arrive defective or damaged. 
• Products missing their original tags or packaging. 
• Purchases marked as "final sale" or "non-refundable" at the time of purchase. 

Need Assistance? 

For any queries regarding returns or refunds, feel free to reach out to us at baliquewebsolutionspvtltd@gmail.com. We’re here to assist you! 

Thank you for choosing Zestystyles. We cherish your support and confidence!