Cancellation Policy

Overview

At Zestystyles, operated by Balique Web Solutions Private Limited, we strive to provide a smooth and enjoyable shopping experience. We understand that there may be occasions when you need to cancel your order, and this policy outlines the procedure, eligibility criteria, and refund details to offer clarity.

Policy Summary

In this policy, "Balique Web Solutions Private Limited" will be referred to as "we," "our," and "us," while "you" and "your" refer to our customers. By making a purchase, you agree to the terms specified here. We encourage you to read through this information carefully before requesting a cancellation.

When Can You Cancel an Order?

Orders are eligible for cancellation if they haven't yet entered the processing or shipping stages.
Customized or personalized items may not be canceled once production has begun.
To check whether your order qualifies for cancellation, review your order status in your account dashboard or reach out to our customer support team.
Once an order has been shipped, cancellation is no longer possible, and alternative solutions may need to be explored.

Cancellation Window

Cancellation requests must be made before the order enters the shipping phase.
Once the order has entered the shipping stage, cancellation is unavailable.
During high-demand periods, such as sales or promotional events, the cancellation window may be shorter. These details will be shared at checkout.

How to Cancel an Order

Log into your account.
Go to the ‘Orders’ section.
Open your order details, choose the order, and submit a cancellation request.
Follow the instructions provided to complete the cancellation request. If you experience any issues, don’t hesitate to reach out to us.

Refund Process for Canceled Orders

For valid cancellations, the refund will be processed back to your original payment method.
Refund processing generally takes 5–7 business days, and you will receive a confirmation email once the refund is initiated.
In case of unexpected delays, feel free to reach out to our support team for further help.

Orders That Cannot Be Canceled

Custom or personalized items cannot be canceled once production begins.
Once the order has been shipped, cancellation is unavailable.
Certain promotional or discounted products may have specific cancellation restrictions, which will be mentioned at checkout.

Policy Modifications

We may update our cancellation policy as necessary. Additionally, Zestystyles reserves the right to cancel any orders that do not meet our guidelines or appear suspicious. In the event of a dispute, the most current version of this cancellation policy will be considered final.

Need Help?

If you require assistance with an order cancellation, please contact our support team at baliquewebsolutionspvtltd@gmail.com. Thank you for choosing Zestystyles, and we greatly appreciate your trust and cooperation!